Partnered with development and infrastructure teams to optimize resource usage. Developed solutions that fulfilled SLAs, reduced unit cost by 23%, and achieved annual cost avoidance of $12.3 million.

Coauthored System z architecture strategy, company's first. Assured integration of components and the leveraging of new functions. Achieved performance, availability, scalability, and cost objectives.

Created strategy to improve workload management and capacity planning. Within 12 months, improved server utilization by 21% and achieved annual cost avoidance of $9 million.

Equipped team members to perform multiple functions and communicate effectively thereby eliminating multiple support risks for critical services.

Developed strategy to reengineer performance database and billing system. Achieved full recovery of cost pool, error-free billing, and 75% reduction in support time.