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President - Technical Services Manager
Recruited 2 years into development project to turn-around performance and demonstrate scalability of a $100 million Hogan bankcard system. After merger, scalability goal increased from 20 million to 100 million accounts.
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Created strategies and built partnerships with vendor, technical, and business leaders. Led staff of 52 (45 matrix, 7 direct reports) organized into 5 cross-functional teams. Major achievements included:
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Built complete environment at remote facility and conducted 3 full-scale benchmark tests. |
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Improved CPU usage 27%. Avg. response time: Call center 0.34 sec, Authorizations 0.28 sec. |
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Verified ability to process 40 million accounts. Modeled processing of 170 million accounts. |
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Trained data center teams and implemented new infrastructure. |
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