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Bachelor of
Science,
with Honors, University of Tennessee.
Leadership |
Managing
Through Change, Being Prepared for Change, Overcoming the Challenges of
Change, Managing Change, Managing Change and Innovation, Coaching:
Bringing Out the Best in Others, Battelle Institute Leadership Program,
Coaching for Optimal Performance. |
Process
Improvement |
Process
Management, Waste Free Wachovia, Franklin Time Management, Continuous
Improvement, Capability Maturity Model (CMMI), Six Sigma Overview. |
Team
Building |
Developing
High Performance Teams Series, Five Dysfunctions of a Team Workshop,
Developing Team Performance, Basic Principles of Teamwork, Clarifying Team
Roles and Responsibilities, Resolving Team Conflicts. |
Employee
Development |
Starting
Employee's Off Right, Managing Performance Challenges, Managing
Compensation, Managing Individual Performance, Performance Planning and
Appraisal, Dealing with Emotional Behavior, Establishing Performance
Expectations, Giving Constructive Feedback, Recognizing Positive Results. |
Communication |
Delivering
Successful Presentations, Communicating as a Leader Series, Facilitating
for Results, Clarifying Customer Expectations, Getting Good Information
from Others, Getting Your Ideas Across, Meeting Management (Facilitation),
Communication Types and Preferences, Dale Carnegie Course. |
Consulting |
Professional
Consultants Curriculum and Workshop, e-Business Testing, Remote
Performance Testing, Performance Management, Server Consolidation, End to
End Performance Monitoring. |
Compliance |
IT
Sarbanes-Oxley, Code of Ethics and Business Conduct, Diversity Awareness
Curriculum, Enterprise Compliance and Ethics, IT Policies and Standards. |
Governance
and Security |
Labor
Relations, Risk and Governance, IT Change Management, Managing Projects to
Success, Privacy and Information Security Series. |
Business |
IT
Finance Series, Finance for Managers, Anti-Money Laundering and Terrorist
Financing, ABA Bankcard School. |
Technical |
SHARE
Meetings, z/OS Technical Conferences, DB2 Technical Conference. |
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